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Can I close my account any time I want?
Can I close my account any time I want?
Lauren Parry avatar
Written by Lauren Parry
Updated over a week ago

We'd be sad to see you go, but yes you can close your account whenever you like.

To close your account please let us know in writing, either by email to, or using your in-app chat.

Please be aware that we may need to complete an ID check and your account must have a nil balance before we can begin closing it.

If you're happy to share your reasons for leaving then we're always grateful for feedback. We're continually working on making the app/user experience the best it can be so if anything in particular has influenced your decision, please feel free to let us know โ€“ your feedback is valued and helps us improve our app and experience for users.

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